FAQ

How long does shipping take?

Home-fulfilled orders are typically processed within 1–2 business days. Supplier-fulfilled items may require additional processing time. Once your order ships, you'll receive a confirmation email with tracking information. Delivery times vary based on your location and shipping carrier.

Do you ship internationally?

At this time, BRAXTON & CO. ships exclusively within the United States. We look forward to expanding to additional countries in the future.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email containing your tracking number. You can use this information to follow your package every step of the way until it arrives.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@shopbraxtonco.com. To help us resolve your request as quickly as possible, please include your order number along with clear photos of the item and its packaging. We'll work quickly to make things right.

Can I return an item?

Yes. We want you to love your purchase from BRAXTON & CO. Eligible unused items may be returned within 30 days of delivery. Please review our Return & Refund Policy for complete details regarding eligibility, return instructions, and refunds.