Shipping policy

Thank you for shopping with BRAXTON & CO

Effective Date: July 2026

We are committed to delivering thoughtfully selected accessories for small dogs with the care and attention they deserve. Every order is carefully processed, and we'll keep you informed every step of the way—from order confirmation to delivery.

Order Processing

Orders are processed during normal business days (Monday through Friday, excluding holidays).

  • Home-fulfilled products typically ship within 1–2 business days. These items are carefully packed by BRAXTON & CO in North Carolina using our premium packaging.
  • Supplier-fulfilled products may require additional processing time before shipment, depending on the fulfillment partner.

If your order contains both home-fulfilled and supplier-fulfilled products, your items may ship separately and arrive on different days.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Methods

We currently ship within the United States only.

Shipping Rates

Shipping rates are calculated at checkout based on the products in your order and the fulfillment location. Some supplier-fulfilled products may have different shipping rates.

Please note that processing time is separate from carrier transit time.

Multiple Shipments

To offer a carefully curated selection of premium products, some items are fulfilled from different locations.

If your order includes products fulfilled by different shipping partners, your items may arrive in separate packages at no additional shipping cost when applicable.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package's journey.

Tracking information may take up to 48 hours to become active after your shipment has been processed by the carrier.

Shipping Delays

While we work hard to deliver every order on time, delays caused by weather, shipping carriers, holidays, or other circumstances outside our control may occasionally occur.

If your shipment experiences an unexpected delay, our team is happy to assist you.

Incorrect Shipping Address

Please verify your shipping address carefully before completing your order.

BRAXTON & CO is not responsible for packages shipped to an incorrect address provided during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at info@shopbraxtonco.com.

We'll work with the shipping carrier—and when applicable, our fulfillment partners—to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping or your order, we're here to help.

Email: info@shopbraxtonco.com

Thank you for choosing BRAXTON & CO. We appreciate your trust and look forward to serving you and your pup.