Refund policy

Thank you for shopping with BRAXTON & CO

We want you and your pup to love every purchase. If you're not completely satisfied, we're here to help and will do our best to make things right.

Effective Date: July 2026

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be free from damage caused after delivery.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Personalized or custom-made products.
  • Gift cards.
  • Items marked as Final Sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item and the packaging.

We'll review your request promptly and arrange a replacement or refund whenever appropriate.

Supplier-Fulfilled Orders

Some products are fulfilled by our trusted fulfillment partners.

If your order includes a supplier-fulfilled item, return eligibility and processing may vary depending on the supplier's policies. We'll work directly with you and our fulfillment partner to provide the best available resolution.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by law.

If your return is approved, we'll provide detailed return instructions, including the appropriate return address, before you send your item back.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Exchanges

If you receive a damaged, defective, or incorrect item, we'll gladly replace it whenever possible. Please contact us so we can begin the exchange process.

Contact Us

If you have any questions about returns or refunds, please contact us before sending any item back.

Email: info@shopbraxtonco.com

Thank you for choosing BRAXTON & CO. We appreciate your trust and the opportunity to serve you and your pup.