Return & Refund Policy

Returns

We want you to love every purchase from Braxton & Co. If you're not completely satisfied, eligible items may be returned within 30 days of delivery.

To qualify for a return, items must:

• Be unused and in their original condition.
• Include all original packaging and accessories.
• Show no signs of wear, damage, or misuse.

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Refunds

Once your return has been received and inspected, we'll notify you of its status.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post your refund.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and its packaging

We'll work quickly to make it right and ensure you're taken care of.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

We recommend using a trackable shipping service, as Braxton & Co is not responsible for returns that are lost or delayed during transit.

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Non-Returnable Items

For health and safety reasons, certain products may not be eligible for return once they have been opened or used.

Gift cards, personalized products, and final sale items are also non-refundable unless required by applicable law.

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Questions? We're Here to Help

If you have any questions about a return, refund, or exchange, our team is here to help.

Email:
info@shopbraxtonco.com

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing Braxton & Co. We truly appreciate your support and look forward to being part of many adventures with you and your best friend.