Return & Refund Policy
Returns
We want you to love every purchase from BRAXTON & CO. If you're not completely satisfied, eligible items may be returned within 30 days of delivery.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Show no signs of wear, damage, or misuse.
Before sending any return, please contact BRAXTON & CO first at info@shopbraxtonco.com. Returns sent without prior authorization may not be accepted.
Refunds
Once your return has been received and inspected, we'll notify you of its status.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process and post your refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
We'll work quickly to make it right and ensure you're taken care of.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.
We recommend using a trackable shipping service, as BRAXTON & CO is not responsible for returns that are lost or delayed during transit.
Supplier-Fulfilled Orders
Some items are fulfilled directly by our trusted supplier partners. Return eligibility, processing, and return-shipping responsibility may vary by supplier and reason for return. For change-of-mind, fit, or preference returns, customers may be responsible for return shipping. Any applicable return-shipping cost will be communicated before the return is finalized. Damaged, defective, or incorrect items will be handled at no return-shipping cost to the customer.
In some cases, BRAXTON & CO may choose to cover return shipping as a customer-service courtesy.
For supplier-fulfilled orders, the return may need to be received and reviewed before a refund is issued. Once a refund has been approved, please allow the standard 5–10 business days for your financial institution to process and post the amount to your account.
Non-Returnable Items
For health and safety reasons, certain products may not be eligible for return once they have been opened or used.
Gift cards, personalized products, and final sale items are also non-refundable unless required by applicable law.
Questions? We're Here to Help
If you have any questions about a return, refund, or exchange, our team is here to help.
Email:
info@shopbraxtonco.com
We aim to respond to all inquiries within 1–2 business days.
Thank you for choosing BRAXTON & CO. We truly appreciate your support and look forward to being part of many adventures with you and your best friend.
