Shipping Policy

SHIPPING POLICY

THANK YOU FOR SHOPPING WITH BRAXTON & CO

Effective Date: July 2026

We are committed to delivering thoughtfully selected accessories for small dogs with the care and attention they deserve. Every order is carefully processed, and we'll keep you informed every step of the way—from order confirmation to delivery.

ORDER PROCESSING

Orders are processed during normal business days (Monday through Friday, excluding holidays).

Home-fulfilled products typically ship within 1–2 business days. These items are carefully packed by BRAXTON & CO in North Carolina using our premium packaging.
Fulfillment-partner products may require additional processing time before shipment, depending on the fulfillment partner. Because these products ship directly from our partners, processing and delivery times may vary.

If your order contains both home-fulfilled and fulfillment-partner products, your items may arrive in separate shipments.

ESTIMATED DELIVERY

Most orders arrive within approximately 5–12 business days after shipment, depending on the product, carrier, destination, and fulfillment partner.

Delivery estimates are provided as a general guideline and are not guaranteed. Shipping times may be affected by carrier delays, weather conditions, holidays, high-volume periods, or other circumstances outside our control.

TRACKING YOUR PACKAGE

Once your order ships, you'll receive a shipping confirmation email containing your tracking information when tracking is available.

If your order includes products shipping from different locations, you may receive more than one shipping confirmation and tracking number.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotion or threshold available at the time of purchase will be reflected during checkout.

MULTIPLE SHIPMENTS

Because BRAXTON & CO uses a combination of home fulfillment and trusted fulfillment partners, items from the same order may occasionally arrive in separate packages.

You will not need to place separate orders. Each shipment will be processed and tracked as it becomes available.

SHIPPING DELAYS

While we strive to deliver every package as quickly as possible, occasional delays may occur due to severe weather, carrier disruptions, holidays, periods of high shipping volume, or other unforeseen circumstances.

If an unexpected delay occurs, we'll do everything we can to keep you informed throughout the shipping process.

SHIPPING ADDRESS

Please review your shipping address carefully before completing your purchase.

BRAXTON & CO is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your shipping information before your order leaves us or our fulfillment partner, but changes cannot be guaranteed once an order has begun processing or has shipped.

LOST, STOLEN, OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, building staff, or your local carrier.

If you still cannot locate your package, contact us and we'll assist you with the next appropriate steps.

BRAXTON & CO cannot guarantee replacement of packages confirmed as successfully delivered by the carrier.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery so we can review the issue and assist you.

Please include your order number and photos of the item and packaging when applicable.